Kazzy Stone will gladly accept unworn, or defective merchandise within 14 days of purchase for either refund or exchange. Please email firstname.lastname@example.org with your information and we will send you the address to mail returned/exchanged items.
Custom pieces are only available for store credit exchange due to the fact that they are one of a kind pieces.
We take great care to insure your jewelry is packed and shipped properly, however, accidents do happen. If your piece arrives damaged, please take a photo and email it to us.
We will exchange unworn items at their retail value for another item of equal value within 30 days of purchase. Retail value can be put toward higher prices items with the buyer paying the difference. Retail value can also be put towards lower cost items and we will refund the difference.
For returns received within 30 days of purchase, we will credit your original form of payment. This may take a few days to appear on your end through your financial institution.
Shipping is the responsibility of the buyer.
Kazzy Stone is not responsible for items lost in transit when returning items.